Customer Service Executive

Kenneth Brian Associates are working on an exciting opportunity for a fantastic client based in Epsom. They are seeking a confident, professional and enthusiastic individual to join their Customer Service team. 

Working within a friendly team, this is a busy role, and they are looking for someone with strong communication and organisation skills, along with excellent attention to detail. 

Specific responsibilities of the role will include: 

•          Responding to phone calls and emails from customers
•          Resolving queries and issues in a timely manner
•          Liaising with suppliers and couriers
•          Giving advice to customers about products
•          Arranging engineer visits where required
•          Liaising with engineers and scheduling appointments
•          Generating reports for management 

To be considered for this role, you will need: 

•          Previous experience in an office based Customer Service or Administrative role
•          Commitment to providing exceptional customer service
•          Strong administrative skills
•          Proficient in MS Office, with the ability to learn new systems
•          Able to multi task and prioritise
•          Attention to detail 

Please note that this role is fully office based, Monday to Friday 9am-5.30pm. 

The company offer a salary depending on experience in the region of £26,000, with benefits including onsite parking, 20 days holiday plus bank holidays, pension and genuine opportunities for career progression. 

We look forward to receiving your application.